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Frequently Asked Questions


We only take orders via our website as this integrates with the secure payment gateway.
Your purchase was processed successfully if you can answer 'YES' to the following questions:Question 1: Were you taken to a Thank You page on completion of your purchase?Question 2: Did you receive an email confirming your order?Question 3: Navigate to My Orders. Is your order there?If you answered 'NO' to all 3 questions above then your order did not go through. Please give it another try!
We get our seeds from the best breeders and they ensure us the freshness. When we receive the seed we take utmost care storing the seed in the ideal conditions in our special large seed fridge unit.
PayFast allows you to pay for your order by EFT instantly and securely.How it worksSelect Payfast in checkout Select your bank and log in Choose the bank account you’d like to pay from and click Pay Once complete we’ll confirm your orderPayFast supports FNB, Standard Bank, ABSA, Nedbank, Capitec and Investec payments.Is it safe?PayFast guarantees the highest levels of security when paying online. PayFast has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security. PayFast acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller. Your online banking login details are NOT stored by PayFast.
Payment can be made by:Credit card: VISA & Mastercard Debit card: VISA & Mastercard (must be 3D Secure enabled) Instant EFT through Payfast
We'll email you whenever the status of your order changes.You can also track your order by navigating to My Orders (under the My Account section of our website). Here you’ll see a history of your purchases, estimated shipping times and the current status of pending orders.Unfortunately, our customer care team doesn't have the possibility to speed up the delivery or give you more information than already provided via the tracking link.
If your card transaction has failed the most probable cause is a bank decline. Our credit card provider, acts as a middleman between Superbalist and your bank to process online transactions. The ultimate authorisation for a transaction comes from your bank.Some common reasons include, insufficient funds, incorrect card details, exceeding daily limits, etc. Some banks automatically disable debit cards for online payments, so you may need to contact your bank to enquire further.
It’s secureInstant EFT uses the existing relationship you have with your bank. That means completing payment using Instant EFT is just as secure as making a direct EFT deposit.The only information required from you is the information which is only known to you and the bank, which is your login information and the OTP’s that are triggered to your mobile number.Neither Groen Seeds or our Instant EFT provider (Payfast) store your banking details.It’s accurateInstant EFT automatically uses the correct payment reference, amount and destination bank account to ensure your order gets processed immediately by Groen Seeds systems. No more incorrect reference hassles or cancelled orders!It’s fastWith Instant EFT, the hassle of waiting for the funds to reflect in Groen Seeds bank account is eliminated. The moment we receive confirmation that your Instant EFT transaction was successful, Groen Seeds immediately start processing your order for delivery.
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